********** CONTRACT UPGRADE SERVICE FROM MTN!

On 20 May 2020, I upgraded several of my MTN contracts online. On one of the upgrades, I ordered an iPhone SE as the new handset. It has now been 7 weeks since the upgrade process. I have called several of the MTN numbers. Either one cannot speak to a consultant or if you do, you get sent from pillar to post.

I have sent a number of e-mails enquiring about this matter (ref no #***). Either I receive an acknowledgement of receipt or somebody replies that they will follow up, or the e-mail is simply ignored. The follow-ups have NOT happened to date. For the last several weeks my e-mails are simply ignored.

If MTN don't have stock of this specific phone, why don't just say so? One does understand delays and running out of stock. If these matters are communicated clearly then the customer at least knows what's going on. MTN, you need to lift your game!