1 reviews | Active since Mar 2016
********** billing from Mtn
<p>After being a loyal customer with MTN for over 20 years, they have the nerve to charge me incorrectly for something of their own doing. I'm being R 21441.00 for out of bundles rates when i currently have data bundles and my data usage for the day in question is only 25MB for the day. They have suspended my line due to my current bill amount. The absurdity of it is when i phone them nobody can give an expalination for it. i refuse to pay and will not be held accountable for this bill which is not my fault. This is highway ******* and *****.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that our billing department is aware of the issue relating to the data charges on the unbilled October invoices, this will be corrected before the October invoice is finalized. Kindly note that the suspension has been lifted.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that our billing department is aware of the issue relating to the data charges on the unbilled October invoices, this will be corrected before the October invoice is finalized. Kindly note that the suspension has been lifted.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***