1 reviews | Active since Jan 2011
********** Billing and Data and Airtime Disappear
On 8 Mar 2016 i was credited with 100MB data, 50 minutes and 100 sms and by 15 Mar 2016 all is depleted, how the hell is that possible?! Due to inconsistent cell phone billing and ********** bills for a phone I hardly use, on 11 Mar 2016 I requested at MTN Mall @ Reds for my limit to be capped, got a sms to say my usage limit has been changed to R0.00. Yesterday I was on a call and I got a recording of 1 minute remaining, shortly thereafter my call cut off. I called 808 to be told they are offline they cannot do anything, called 808 again this morning and was told they cannot help, I need to call ***, I called *** and was told that they cannot help I must call 808. This MTN is an absolute shambles, seriously considering moving to another network
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The usage limit was set for the number 073****703 on 11/03/2016, reference number: ***.
The minutes have been depleted and the usage limit is R0.00 which is why the call was cut, since the limit is R0.00 you will not be billed for extra usage once you have depleted your inclusive values.
Please dial *141*1*7852#ok to view the usage limit. The SMS's and data bundles are still available you have 86.6 MB and 189 SMS's, dial *141*1#ok for the detailed balance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The usage limit was set for the number 073****703 on 11/03/2016, reference number: ***.
The minutes have been depleted and the usage limit is R0.00 which is why the call was cut, since the limit is R0.00 you will not be billed for extra usage once you have depleted your inclusive values.
Please dial *141*1*7852#ok to view the usage limit. The SMS's and data bundles are still available you have 86.6 MB and 189 SMS's, dial *141*1#ok for the detailed balance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***