****ndous Service/Treatment from MTN

The problems I have with MTN they are growing from strength to strength , I have a contract with MTN that I upgraded on the 1st of November and my subscription fee is suppose to be R169.00 monthly to my surprise last Month the took R 462.00 and when i called and spoken to Brenda she advise me that it was due to the missing payment for September and August, and I was promised that it will be rectified this months to my surprise the same amount is debited.

The problem started when my personal information was compromised under the watchful eye of MTN, a syndicate opened up two line under my contract line and my residential address was changed and banking details was messed with ,I reached out to MTN and made them aware of this and the acknowledged that it was indeed **********, I have requested that they send me the details to go and open a case of identity theft and to this day no information was forth coming except the copy of the ***** star and the proof of address that was used.

I would appreciate if someone from MTN can deal with this issue for me urgently and clear all this nonsense.

I am extremely disappointed with the service I have received from this organisation to say the least.