Hopless Network

<p>Good day</p> <p> </p> <p>I am an account holder of the mtn network and have been with them for years now but i have been claimimg for the same issue since last year September and still havent been heard or helped.</p> <p> </p> <p>I was attempted highjacked last year early September and my laptop bag was ****** in the process, i have an MTN contract for both my cellphone and laptop now because i didnt insure the laptop i replaced it myself which was not an issue. I went into one of the MTN stores to get a sim swap for data line and the was in september still and when i got home the sim card didnt work, when i went back the following day i was told that the sim swap was not successful of which we did another one immediately.</p> <p> </p> <p>when i got home again the new sim wasnt working either so i called customer care and told them about both attempts of the sim swaps, i was told that i could not access my data line because someone else was using the sim card and that i should report it because they can not do anything to help me on that one, so alternatefly i asked them to block the sim meanwhile , i went back to the store and told them what the operator had said and mind you i wasnt even given a refference number, then this is a month later i was told at the store to do another sim swap now that was my 3rd one and still didnt work.</p> <p> </p> <p>I have done 5 sim swaps to date and have paid for 4 of them and the issue is still not resolved now my problem is that i was told that i cannot terminate the contract i have to wait for February 2017 which is next year and mean while i am paying for a service that i cannot access and no one knows what to do.</p>