JR
Johan R
1 reviews | Active since Mar 2014
20 Feb 2015, 09:39
Hopeless to call
MTN must be the most pathetic call center I ever had to deal with. Keep calling, they just cut you off after a few minutes. Really pathetic!!
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2015, 21:32Hello Johan67,
We must apologize for the inconvenience caused with trying to get through to our call centre. We can confirm that we have been taking on high influxes of calls and requests in any form (social media, e-mail etc).
We will suggest that you use our live chat service to make contact with us. We have agents available from 8:00am till 17:00pm. Please click on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We must apologize for the inconvenience caused with trying to get through to our call centre. We can confirm that we have been taking on high influxes of calls and requests in any form (social media, e-mail etc).
We will suggest that you use our live chat service to make contact with us. We have agents available from 8:00am till 17:00pm. Please click on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Mar 2015, 21:32
Official
Hello Johan67,
We must apologize for the inconvenience caused with trying to get through to our call centre. We can confirm that we have been taking on high influxes of calls and requests in any form (social media, e-mail etc).
We will suggest that you use our live chat service to make contact with us. We have agents available from 8:00am till 17:00pm. Please click on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We must apologize for the inconvenience caused with trying to get through to our call centre. We can confirm that we have been taking on high influxes of calls and requests in any form (social media, e-mail etc).
We will suggest that you use our live chat service to make contact with us. We have agents available from 8:00am till 17:00pm. Please click on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***