Hopeless service

I recently decided to go for MTN She****00 as it looks a great product at a great price but oh the red tape MTN put in place. 3 days later still no internet as I battle with MTN ,no instructions,no product knowledge ,I'm afraid a great product wasted by MTN lack of infomation and most things they say (when you can get hold of them) are a waste of time and inaccurate. Once again MTN your support is hopeless. Lets see if Vodacom are any easier to deal with.