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Catherine C

1 reviews | Active since Sept 2015

23 Sept 2015, 19:27

Hopeless MTN service for SMEs, how I miss Nashua

I am sick and tired of *********** MTN on so many fronts. Your customer service is inimical. It is designed to encourage customers to churn. I ported to Nashua years ago because of MTN service issues and how sad it is I now have to go through the agony of suffering you again. It is no wonder your business is in trouble, SMEs like me must be churning as fast as they can. The only reason we do not is because we have MTN repeaters on the farm (and check that *********** coverage team out too). Your right hand does not know what the left is doing. I have been unable to upgrade my contracts. Two local stores cannot access my company account details. Its a \Nashua customer system issue". I was advised as another route to log onto MTN Active"

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Sept 2015, 10:01
Official
Hello FreeStateSME,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.


Kindly note that the matter has been escalated to the SME AND CORPORATE CUSTOMER CARE team for further assistance.

Warm Regards
Nompumelelo
REQ:***