Honorable service and *********** agents

<p>On the 15/05/2015 i called in in the morning to apply for an ugrade, which now feels like the worst decision. i called in spoke to a lady everything was provided, upgrade proccessed but however the agent wrote my address wrong, i work in midrand but the lady wrote kronstaat now im failing to get the phone (upgrade) i shouldnt have app**** for knowing the service and incopetency. im sitting here not knowing what to do as iam leaving the country on friday 19/05/2017. Called theyre courier company and im told the phone is at kronstaart and that i will only get the phone delivered on the 23/05/2017. like i ask myself since iam inconvenienced, why cant they simply realocate another phone and recollect the other one when they can. im not at fault. so today i spoke to one of the teamleader(Nwabisa mjokovana) in joburg which she was not helpful either, just like the agents. </p>