HOME WIFI ROUTER WITH NO DATA CONNECTION FOR 2 WEEKS.

It has now been 2 weeks since logging a complaint about having no service at home with my Home Wifi Router which is UNCAPPED. i called the customer care line(135) daily and was told stories to no use. I'll be told to switch off the router and on in few minutes or told that its fine its been resert or other stories, but the thing is that it still not connecting to the internet. i also took it to different MTN stores but was not getting any help. one of the technitians from one of the stores advised me that i should replace the SIM Card because it could be faulty and yet still my problem persisted. ( which I paid R150 and want to be reembursed) The MTN cutomer care line is PATHETIC. can MTN please advise when will this router be connected to network (if ever) because its been 2weeks and it costing me bcause i have to buy separate data so i can be able to work and my kids to do their school researches, or cancell this contract because its of no use to me, but costly because I have to improvise data in other ways.

im so ****eed with MTN :( :(