Home WIfi

Dealing with them is an absolute nightmare very dissapointing experience. This whole week i have been wihithout Wifi at home because I moved homes, my new home don't get the 5G coverage only 4G. I literally had to call them every 4 hrs to lift the bar so it can work again, you hold for 20min at a time then get through to an *********** agent where you have to explain your story every time then they tell you sorry i can't help you call again maybe you'll get through to someone who' has access. I eventually decided to go to the store with the router,which is out of my way ,only to be told they can't help me , i can't cancel unless I bring the box with the cables otherwise they will charge me R5000 just for the box. In the meantime it's costing me money, time and alot of inconvenience, so basically I'm paying for a service I'm not receiving. Thanks Mtn for nothing