Home Wifi

I signed up online and paid for Uncapped WIFI on the 09 October 2024. I paid R485, this for October and November. At the end of November I was to only pay the monthly subscription of R269. MTN tried to debit R740 and my line was disconnected. I tried calling but the query was not resolved. I then sent in bank statements showing I paid online in October. I even went to an MTN Outlet and was told that they cannot help me I need to email MTN. I then made a deposit for December subscription I sent the proof of payment along with a reference for my order in October and the payment for November. On the 15 November My line was restored. I assumed that all was in order. Sunday 01 December the line was disconnected again. The I was told that I owe R470 and not R269. I'm not sure where the other charges are coming from. I am at wits end with MTN. Am I going to have to send documents every month showing that I did pay the full amount when I signed up. How would I receive a router if I did not pay for it. I had a very bad experience with Cell C. I then moved to Rain and the service was excellent. Unfortunately, the cost of living is rising, and being a single mom, I had to see where I can cut cost and decided to move to MTN as they seem to have a good reputation, and the package was the most affordable. I trusted the brand. Yet the service has been nothing but frustrating.