Home Wi-Fi Suspended with no reason!

I've been having issues with MTN. My home Wi-Fi is not working. It says connected without internet. Since Monday [May 13th] around 6pm. I've logged 11 tickets so far, spoke to 4 customer care consultants and been to the MTN Mall@Reds store 3 times and still getting no joy. I've spent so much money on data and yet I'm paying for a service I'm not receiving.

One of the consultants informed me that my service was suspended and cannot see why. My account is up to date and yet I have no connection. I work from home and this is beyond an inconvenience!!

I won't recommend MTN to anyone! This is ridiculous.