Home starter router

I was delivered a month to month package on the 31st of August, the thing has never worked to date, an initial debit of R312 was taken when I did the order on the 29th of August. Next thing on the 4th of September these MTN idiots tried debiting R312 and R239 from my account. Today I'm being sent an email saying my services are being suspended, I ow MTN R323.50, when the darn thing has never worked since I accepted delivery on the 31st of August and the package is R269. All the call center agents I spoke to have never solved my query and whomever is going to assist me needs to listen to all my phone calls I made, and I also want MTN accountable to pay me for the multiple failed debit order attempts on my account as I incurred charges from my bank for there incompetence.

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