Home router cancelled and returned (month-month)

I returned my router to MTN Group (Kroonstad) in February (on a month-to-month contract) and have a valid cancellation number (IRMS number: ***), yet I am still being billed.

I’ve contacted Kroonstad store, called multiple departments, Mondo, and even reached out on social media (X/Twitter). Each time, I’m passed around with no resolution, just empty promises of feedback.

MTN continues to debit my account despite the service being cancelled. I’ve now had to reverse payments myself, which is unacceptable.

This is poor service, poor communication, and a complete lack of accountability.