Home router _ Bad service from MTN

I took the month to month Wi-Fi router sometime this year and I lived in Kimberly. I relocated to a village 30kh outside Polokwane. I called in to let them know of my relocate and for weeks they could not get me connected somehow until after going from pillar to post someone in technical said to me the issue is the tower , it’s rejecting the router as there is no 5G coverage.

OK, what now? Again was sent from pillar to post for a solution to centrally was advised to cancel the current contract so I can apply for a suitable solution based on my current location. Over 4 weeks ago I went into MTN in Tzaneen to cancel the contract, was put on the phone with someone from retentions and they confirmed with me that the contract cancellation is initiated and it will take 30 days or so. Today I am asked into MTN shop in Makhado Crossing to get a new solution, only to find out that no cancellation was done. And to make matters worse she could not proceed with the initiation of the cancellation as now the system had a balance due which I now had to pay.

After she initiated the cancellation of course I called retention department for them to assist with to conclude the cancellation and was shocked to be told that since the cancellation has only been done today then I must wait for another month before the cancellation can be concluded.

Remember that now I have paid for the service for two months without access to internet. I cannot afford to wait another month , they can’t provide me with internet but expect me to pay , I need my two months refund and a new solution based on my current area… I cannot wait another month