Home internet sale via phone ****mers!

On the 20 of Oct, someone from the MTN sales department called me for deal option. I was very interested in what the lady was explaining and we proceeded with the deal because my current 3 year contract with them was about to expire . She told me that she has check my coverage for me and that my area is covered for this contract that im about to sign up for telephonically. I received the wifi router with sim a week later the Monday. the wifi with sim did not work. It took me another week later after calling numours departments being send back and forth telling me i must dail this number, this number... after so many days of struggling i was told the delivery still displayed as open. They finaly closed it to say i received the router on the 3rd of Nov 2025. After which the same day the wifi worked and 4g blue dot displayed. Knowing i still had an active home internet contract that is expiring 16-11-2025 to which i already called in to cancel. Received an email stating cancel request submitted. I decided not to use the new router. With the current new contract I'm still going back and forth to cancelling this contract because each time I'm been told a different thing by *********** people who dont know what they saying cox everytime someone new answer tells me something different. I want MTN to go review all the calls made because everything is recorded as they mention and yhe numerous cases created. My wifi never work since I received it just to find out last night that the wifi is not in range for my area. And I'm being told that I have to now pay for something that I never used! Which was not even my fault in the first place! I'm going back tomorrow to the MTN branch to sort this matter out. After being there today and after calling the coverage line and being told to take the wifi with sim and package to a MTN branch to return it. When getting to the branch I was told they only deal with month to month contacts. And that I should request a CPA letter and I must call the coverage number. After speaking to the agent who took my call i was told that they were suppose to call on my behalf while is was in the branch. But this service I never received! I feel I was misled with information when I took this contact out. I'm a very unhappy customer! Don't ever want to deal with this service provider anymore! They too quick for sales but don't do their job properly! That's how we as consumers get ****med! I will be more vigilant from this experience from now on. Never again!! And if they want money from me for something I never used! I will definitely take this matter further. People be aware, these agent probably work on commission for sales and just sell what they can without doing the proper checks.