1 reviews | Active since Feb 2025
Home Internet Registration
I app**** for MTN month to month Home Internet on the 7th of February to my understanding when the application is approved sim card should have been ricad even before delivery. I get my my router and unregistered sim card on Wednesday 12th of February thinking that the sim card is registered and I would simply plug and connect only to be disappointed and the website says Registration failed at 7pm and no call centre agents to assist. I decide to call in the morning as they open at 8am on Thursday morning to register and Rica the sim card as I need to work from home as of Friday and the agent says sim card will be ricad by today 8am. It's Friday today 14th February working from home sim card still not registered registration failed only to call again to be told the Rica service takes 24 to 48 hours. How *********** can you be MTN for a first time customer to have to a week to use your product? Now I need to use my own personal data to connect to work while I have router and unregistered sim card which I was told would be connected by today so that I can work from home. I willingly paid R973 on the same day of application to get such a *********** and disappointing service honestly wouldn't recommend this service. I am livid
