Home Internet Order Delayed – Incorrect Contact Number & Terrible Customer Service

I am extremely disappointed with MTN’s service regarding my Home Internet order. The agent who assisted me failed to update my contact number, even though I clearly provided the correct number during the order process.

Because of this, DSV cannot reach me, which is now delaying my installation and delivery. This is already unacceptable — but the customer service experience has made it worse.

I have been calling the MTN customer service line more than 30 times, and every time I call, I am transferred from one department to another with no resolution. I have spent hours on the phone and still no one has corrected something as simple as updating my contact details.

I urgently request that MTN:

Updates my contact number immediately to: ***

Ensures DSV receives the correct details so the delivery can proceed

Provides confirmation and takes ownership of the inconvenience caused

Addresses the constant call transfers and lack of support

This has been an extremely frustrating experience. I expect urgent feedback and a resolution. MTN, please prioritise this complaint.