Home delivery doesn't deliver
<p>I get offered an upgrade over the phone about my phone contract which I do, call centre don't tell me I have to be at the delivery place to collect, delivery people phone me and tell me I need to collect in person - this service is not acceptable at all, have to now go to branch- mtn get your call centre jacked up re deliveries- this is not on at all</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly note the below from our our upgrade department:
Please be advised that upgrade has been cancelled on *** as package was returned back to MTN.
Clients name:Mr Mark Stead
Account number : A***
MSISDN:***
Kind regards,
Sealia Mosala
Channel Administrator
RICA Announcement: Remember to RICA your number today. Take along your sim card, ID & proof of residence to any MTN branded store or RICA outlet.
Reference Number: ***2
--Original Message--
From: ***
Date: 2016/11/03 10:46:15 AM
To: ***
Cc: ***; ***
Subject: RTS > UV*** , ***
RTS / Cancellaiton >Partner Information
Client
MR MARK STEAD
ID Number
***
Dealer Code
85988
Contact Number
OF***
Description of Escalation
Assist with cancellation
Customer not available to receive parcel _Always on the road _Will go to his nearest MTN store to do his upgrade there
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly note the below from our our upgrade department:
Please be advised that upgrade has been cancelled on *** as package was returned back to MTN.
Clients name:Mr Mark Stead
Account number : A***
MSISDN:***
Kind regards,
Sealia Mosala
Channel Administrator
RICA Announcement: Remember to RICA your number today. Take along your sim card, ID & proof of residence to any MTN branded store or RICA outlet.
Reference Number: ***2
--Original Message--
From: ***
Date: 2016/11/03 10:46:15 AM
To: ***
Cc: ***; ***
Subject: RTS > UV*** , ***
RTS / Cancellaiton >Partner Information
Client
MR MARK STEAD
ID Number
***
Dealer Code
85988
Contact Number
OF***
Description of Escalation
Assist with cancellation
Customer not available to receive parcel _Always on the road _Will go to his nearest MTN store to do his upgrade there
warm regards
mike