CB
Cherylize B
1 reviews | Active since Nov 2013
01 Apr 2015, 10:01
Holding forever and my calls are dropped
I am trying to contact MTN because one of my contracts was not paid. The amount MTN tried debiting from my account is not the agreed upon amount and i have to resolve this before MTN cuts my line. It use to be a Nashua Mobile contract and now its with MTN. How dare you let paying clients hold for more than 10 minutes and hang up there after? Thats very bad service!!!!!
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Replies (1)
MTN South Africa's replyOfficial
18 Apr 2015, 10:57Hello Barbie Eldos,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that you have spoken to one of our customer service consultant and payment arrangement was done on the account, the barring on the line was also removed.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that you have spoken to one of our customer service consultant and payment arrangement was done on the account, the barring on the line was also removed.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply18 Apr 2015, 10:57
Official
Hello Barbie Eldos,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that you have spoken to one of our customer service consultant and payment arrangement was done on the account, the barring on the line was also removed.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that you have spoken to one of our customer service consultant and payment arrangement was done on the account, the barring on the line was also removed.
Thank you
Wenzile Masina
REQ:***