MK
Mario K
1 reviews | Active since Jul 2015
01 Jul 2015, 11:51
Holding forever
I try to phone MTN Customer service twice from different cellphones. I have a deadline period to cancel my contract within 30 days. Now, how can a person cancel when no one answers the phone. Everytime it seems like someone will answer, then it get transfered back to the waiting line. That sound of \Did you kwow"is driving me crazy. First time on *** I waited 28 Minutes. Second time from deferent number to 808"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Jul 2015, 13:23Hello mariokotze,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your term end date is 2015/07/26. I will send this request to Cancellations Department, however please do contact us on the day as well to confirm the cancellation.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your term end date is 2015/07/26. I will send this request to Cancellations Department, however please do contact us on the day as well to confirm the cancellation.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply10 Jul 2015, 13:23
Official
Hello mariokotze,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your term end date is 2015/07/26. I will send this request to Cancellations Department, however please do contact us on the day as well to confirm the cancellation.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your term end date is 2015/07/26. I will send this request to Cancellations Department, however please do contact us on the day as well to confirm the cancellation.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,