HS
Hannelie S
1 reviews | Active since May 2014
07 Apr 2015, 19:51
Holding for 20 minutes to report lost phone
I lost my phone on Tuesday 7 Apr 2015 . Phoned the call centre and was holding for 20 to speak to a consultant to block my sim. Nobody answered, so I eventually gave up. This is extremely ridiculous! I refuse to be held responsible for any calls made or data used after 16:40 as nobody was available to assist me.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello HannSwan,
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
MTN South Africa's reply02 May 2023, 21:58
Official
Hello HannSwan,
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser