ES
Eddie S
1 reviews | Active since Jul 2009
03 Mar 2015, 10:26
Holding for 1 Hour
It is astonishing that in our modern times you still have to hold for more than an hour to have a call answered by the MTN credit department. Has MTN secretly become a government department?
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Replies (1)
MTN South Africa's replyOfficial
04 Mar 2015, 09:53Hello EScheun,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we are please to hear that the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we are please to hear that the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2015, 09:53
Official
Hello EScheun,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we are please to hear that the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we are please to hear that the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,