Holding back my invoice to generate revenue on AD HOC ITEMISED PRINTING

<p>I have an MTN 200 TOP - UP contract with MTN and I am so sick and tired of MTN charging me extra for services that are supposed to be included in my contract. For the past 4-5 months I have not been getting my monthly invoice via email or otherwise. So I have to call/ email the MTN call center every time. The person/s at the call center are genrally very apologetic and blames their system for being off-line. This is a typical answer from the call center"I apologise Sir but we cannot check for you because our system is off-line" but we will forward the invoice as soon as we are back online. Please also note Sir that you will receive feedback within 3 - 48 hours"</p> <p>Then after a few days I get an email to verify that I am who I say I am before I can get the invoice. So I email my full details including my MTN pin. What a surprise to see that an extra charge R21.50 is added to my account under the heading "AD HOC ITEMISED PRINTING"</p> <p>They are basically charging me for sending me the invoice that they initially failed to send in the first place. I cannot wait for my contract to expire. The staff of MTN is not only ***********, but they are also not educated well enough to think outside of the box, and this includes their suprevisors on duty. The more I try to explain that I did not get the invoice, the more they tell you that the problem will be escalated to their IT department.</p> <p>I want MTN to go into my account and reverse all the "AD HOC ITEMISED PRINTING" charges that was added. I have an email trail of the numerous times that I had to request my monthy invoice. At one point I even created a new email address because they made me believe that there might be a problem with my email address. Even after going to the process of registering my new email address with MTN, I still did not get the monthly invoice. All other correspondence to and from MTN is not a problem.</p> <p> </p>