Hold on for a day, finally get put on hold again

I made a payment on my account, I got a number to call when it is done. It is all done I have laid a complaint already and still haven't received any feedback. I called the legal department, but you hold on for a day and finally when someone picks up the line you give them the number and then they put you on hold for the rest of the day. I have submitted all the documentation and just receive a mail that I must submit the documentation which I have already submitted.<br> I just need the termination on the contract taken off and the line opened up again.