SI
SIPHO I

1 reviews | Active since Jun 2015

17 Jun 2015, 13:07

hilda was very very rude and unproffessional

<div>****e is one of the people who must be fired in the mtn working environment<br>&nbsp;<br>&nbsp;she is ver rude ' has attitude forgetting that client are the ones that pay her bills&nbsp;<br>&nbsp;i asked to speak to a manager ' she told me the managers are not around till further notice and she dropped the call while i was still talking<br>&nbsp;<br>&nbsp;i want this to be attendant and action must be done towards this rude person<br>&nbsp;i saw that im not the only customer whose complaining about her.&nbsp;<br>&nbsp;<br>&nbsp;please assist ***&nbsp;</div>

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Jun 2015, 12:54
Official
Hello customer40,

Thank you for bringing this matter to our attention.

We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.

The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***