hijacked iPHONE case number:191/7/2015

Goodmorning<br> <br> my daughter was hijacked the took 2 phones S3 and Iphone which her father took contract for her at MTN Brooklyn we opened a case send case number to MTN my sister got the email back from Head Office saying my daughter opened the phone and took out the simcard and the phone had simcard when it was taken<br> <br> and its almost 3 weeks sins Brooklyn mtn send the email no respons nothing<br> <br> please help me my daughter doesn't have a phone and we pay every with the insurance her phone is iphone 5