Highway *******
Bought 1G once off data on 17th March 2018 valid until 17th Apr, with which I received 500 MB valid until 1st Apr & night express data valid until 16th Apr. One of your staff explained to me that data will be used according to expiry date. So what is strange it used my once off first and went onto my recurring made for me booster data. Which means in essence I will never have the use of give back promo data which expires first as per date. So you give me something for free to use but clearly must use all my other data sets to get promo given. Also night time express doesn't get used as per offering 00:00 am to 5:59am comes off my normal data. Another free offering that can't be used as promised. MTN is a **** & *****. As you don't get thing promised. Data is expensive and should be used as per expiry dates which is not the case. I want to know how is MTN going reimburse me for 500MB data i should have been able to use as promised since the 1st is this weekend.
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MTN South Africa's replyOfficial
26 Mar 2018, 15:24Good day Aurial,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our billing department for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply26 Mar 2018, 15:24
Official
Good day Aurial,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our billing department for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,