Highveld Mall MTN NightMare!!??

*Deep sigh* where do i start? So i took up the iPhone Pro 12 Max on contract upgrade with MTN in April (been with them since 2012 on contracts) and after 2 months of having the phone it started giving problems where it would just switch off when removed from charger and could only be used when on charger. Also it would just switch it’s volume down while on a call or playing music. As i thought this was a technical fault on the device i decided to take it back to MTN late June. I sent the phone back and was told that i need to switch off Find My iPhone (fmi). After explaining to a Gugu at Highveld Mall MTN that look how can i switch off this fmi when I don’t have a phone to do that and the phone i am bringing here does not work without a charger? I was told i must “make a plan and get someone who has an iPhone so i switch it off or take this phone to Hi Fi Corporation coz they do it at a fee”. I then asked if Hi Fi Corporation does this at a fee and they are not in the business of cellphone selling than why am i at MTN and why should i pay a fee when i am sending the phone to you. My resolve was simple, if HI Fi Corp can do it then so can Highveld Mall MTN do it but i am not going to pay anyone for this. I was told to suit myself. Fair enough. I then came the following day with my phone fmi switched off. I was told to bring the invoice i bought the phone with. I explained to the very same Gugu that look i had just moved places and it will be very difficult for me to find that invoice, however, i got this upgrade here at Highveld Mall MTN when Walter was still Store Manager. She gladly responded “well Walter doesn’t work here anymore and he is at Region now so i need that invoice”. I went out the store and had to call MTN repair center and find out if it is true that without the invoice the phone cannot be booked in for repairs to which they rep**** yes it can be booked in and the store knows how to. I then rushed back to MTN Highveld Mall to try book it in and explain that MTN repair center says it can be booked. After almost 2 days the phone was booked in by the same Gugu. A week after (2nd week of July) i then call MTN Repair Center trying to get progress feedback on my phone it came as a shocker that the phone was wrongly booked and was on the verge of being sent back to MTN Highveld Mall which i had to fight and Walter (MTN Regional Manager) intervened. Each time i called MTN Highveld Mall they had no feedback regarding the phone and would tell me to call this one or that one or heaven knows who next to call. 4 weeks in it i called MTN Repairs Center and they told me that the has been an attempt to rebook the phone on the 16th of July however that attempt failed and the phone is not at the disposal. I was now fuming. I called Highveld Mall MTN and spoke to a Wonder (Store Manager i stand to be corrected of the name) he then told me that my phone was sent back and the was a crack on the screen but he did not know why the phone was worked on because the phone was wrongly booked. I then asked but where is the phone right now?. Of which he said it is with Walter. I called Walter. And Walter adviced me on what needs to happen next. Now this is where it gets interesting, remember the phone is now cracked because according to Wonder MTN repair center had tried to open it. Now all of a sudden nothing can be done because fmi is active. But how? So i send Walter emails confirming that fmi is inactive. Wlater cannot help me switch off fmi because he “does not use an iPhone”. My question now is, what needs to happen?

If you are reading this and want no hassle in your life and want to buy an iPhone i beg you do not buy it at MTN they service is not only poor but disgusting to say the least. If you need to upgrade go to iStore and upgrade there reason being of you could not switch off your fmi they would assist you and do it for you. MTN stores are just a fluke and this is my last contract with them NEVER EVER NO MORE! I get better service at a Pakastani shop taking my iPhone 6s Plus and iPhone 5s for repairs. This MTN thing is just plain garbage. No customer satisfaction and clueless people at your service. If you are reading this do the right thing do not even think of taking out a contract phone via any MTN dealership (sorry to paint them all with one brush but hey they all got the same training manuals on customer interpersonal relationships).