Highly Unhappy with MegsApp Sooper Connect MTN.

I have ported my number that I have for many years to Sooper Connect on MTN only for the unexpired Data with MegsApp, have drawn me to it. My number got deleted last week the 13 May 2026. I noticed that there was no network, and then upon enquiring it was due to inactivity 90 Days, I was using the number mostly for incoming calls, smses and been connected to WiFi, I was out of the country for pilgrimage as well.

I tried to get my number *** reactivated which proven unuseful as MTN could not find the number on their system as its was as thou with another Service Provider. Spoke to the MTN RICA Team, which informed me that the number should still be able to retrieve again as it has not been recycled yet, it should just be re-registered with a new sim number and itl be okay to Activate again.

I tried getting Help from MegsApp, there is no contact number they only assist you via WhatsApp Chats, you not sure if you speaking to a Bot or a Real Person, for they don't want to give you their name only give you messages they are looking into the matter with the technicians as it has been escalated only to come back after many Long Days with Unsatisfactory Help and Support.

I am not happy with the way they assist and or lack there of, for when you need help the most, it is not given with Good Service, Urgency and Proper Follow Up and Assistance, for I Believe More could be done however the Will to do so, is non importance, why not a single call line or contact back, I am only given the option to Lose my Number and Be Okay With It, Very Highly Dissatisfied with MegsApp with MTN Sooper Connect, wouldn't recommend when you need Help and Support it's Little to None with Bot Like Only Assistance, is this really Customer Service very Appalling.