HIGHLY UNHAPPY CUSTOMER!!!

To whom it may concern <br> <br> I send this email with thee utmost frustration! I have two MTN contracts for just over a year now, and it seems virtually impossible to get a hold of any one in customer service. <br> <br> I have had many instances where I have had a problem with my device and tried contacting customer service,I was even a part of a hijacking in which my phone was ****** and I tried for 4 days to contact MTN in order to block my number. <br> <br> Its quite pathetic that when agents are looking for sales their lines are perfectly fine, but when a customer has a problem, it is nearly impossible to get a hold of customer service. I end up waiting on the line for 17minutes at a time only for the line to be dropped after all that waiting! <br> <br> Please do not offer contracts if you cannot offer excellent customer service to go with, because if a customer had to be late with a payment, MTN would not waste time in making the necessary phone calls, <br>