1 reviews | Active since Feb 2018
Highly irate
I am at my wits end. I logged a complaint in July for my airtime that magically disappeared. I have called numerous times and was told it was being looked into. The consultant confirmed there was airtime and could not explain what happend to it. It is now September and before I know it, it will be Oct and my query has not been resolved or feedback provided. I would just like my airtime back. As soon as I can I will definitely be changing my service provider as this is just pathetic.
Good day Jezme De Roubaix
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,
Good day Jezme De Roubaix
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,
Good day Jezme De Roubaix
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried calling you, a credit of R26.77 has been passed to your account as a goodwill.
Upon investigation , we have noticed that a weekly 1g bundle was purchased on the 24 July 2018 at 14:56.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
Good day Jezme De Roubaix
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried calling you, a credit of R26.77 has been passed to your account as a goodwill.
Upon investigation , we have noticed that a weekly 1g bundle was purchased on the 24 July 2018 at 14:56.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,