HIGHLY FRUSTRATED CUSTOMER

Here I am In the MTN store iV & A Waterfront Cape Town FOR THE SECOND TIME!!!! I am highly frustrated and feel like my hands are chopped off. The staff are extremely unhelpful including the so called manager and makes me feel that I’m the problem and not them. I took out a contract over two months ago, data bundle and router. I brought it back the next day as the router wasn’t working. I asked them to cancel the contract which they apparently did but yet the amount of over R580 went off my bank account. It’s now 2 months later and no one can tell me when I will have my money back. I have not used the data nor the router, had to come waist my time here twice already, each time it takes valuable time and effort to drive here let alone the time waisted waiting in the shop. I am fed up with MTN !! I just want my money back!!