MV
MICHELLE V
1 reviews | Active since Oct 2014
05 May 2015, 10:15
HIGHLY DISGUSTED WITH SERVICE RECEIVED
Can not get hold of MTN to change my banking details , pay via EFT , line gets disconnected!!! Have to go in to a branch , sit and wait to have the line reconnected only to receive an sms stating that 1500 is due to avoid suspension of line!!! after R1200.00 HAS been paid... not to mention the contract is only suppose to be R500 per month , no sorry we told you upgrade is due , only to get you with some **** of \an early upgrade"now I have tried for two weeks to get through to the mtn call centre to have my call dropped without even speaking to a consultant """
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MTN South Africa's replyOfficial
15 May 2015, 15:33Hello MICHELLE12956,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
As per our telephonic discussion, I have escalated the matters at hand for you and will provide feedback as soon as it is received from the various departments and from Nashua
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you and hope for a speedy resolution to this matter.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
As per our telephonic discussion, I have escalated the matters at hand for you and will provide feedback as soon as it is received from the various departments and from Nashua
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you and hope for a speedy resolution to this matter.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply15 May 2015, 15:33
Official
Hello MICHELLE12956,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
As per our telephonic discussion, I have escalated the matters at hand for you and will provide feedback as soon as it is received from the various departments and from Nashua
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you and hope for a speedy resolution to this matter.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
As per our telephonic discussion, I have escalated the matters at hand for you and will provide feedback as soon as it is received from the various departments and from Nashua
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you and hope for a speedy resolution to this matter.
Regards
Aadil
MTN Service Provider
REQ:***