1 reviews | Active since Jul 2009
Highly Disappointing Service from MTN
<p>I went into the upper level MTN store at Canal Walk on Monday, 01 May 2016 for my handset upgrade.</p> <p>With my upgrade I requested the Gear S2 watch and was told that they didn't have stock but would be receiving stock during the week and would keep me informed.</p> <p>The consultant who helped me provided me with his email address and cell phone number to follow up but assured me that I would hear from them.</p> <p>I went back into the store later that day to purchase an additional item and was assured my another consultant that the stock would arrive during the week.</p> <p>I had to continously follow up during the course week as I did not hear from anyone at the store but after almost no feedback I went back into the store on Saturday, 7 May 2016 only to be told that they still didn't have stock and could not tell me when they would be receiving stock. </p> <p>This is unacceptable service - I was told I would receive the watch during the course of the week and this did not happen, and now they are unable to tell me when I will receive it.</p> <p>I have been a loyal customer of MTN for many years now and service like this is highly disappointing.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
