nS
nikolai S
1 reviews | Active since Feb 2015
18 Feb 2015, 12:05
highly disappointed and very angry
I have taken a contract with Mtn for R 495.PM. I have been givenR200 extra without my knowledge. I have then went to my local MTN shop to get it sorted. However it was not. I had continued to be debited R200 extra every month.December I had called personally to get this sorted and to get my money back but now I received 2 invoices for this month. One with a -amount and the other for R669. Please do ****** explain how and why this is happening.
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MTN South Africa's replyOfficial
03 Mar 2015, 15:39Hello niksingh,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, we are please to hear that the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, we are please to hear that the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply03 Mar 2015, 15:39
Official
Hello niksingh,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, we are please to hear that the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, we are please to hear that the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***