HIGHLY DISAPPOINTED

Been a customer over 15 years for MTN and kept all my contracts I have with them in place. They have disappointed me deeply. They demanded I pay nearly R19000 to have my lines reactivated. I was never sent any letter or form of communication regarding my account and they switched it off... I phoned in to make an arrangement to pay it and a few days before the payment they preterminated the account. I am now waiting more than 2 weeks for the account to be reactived.... Not a single person in MTN can tell me what is wrong. I had calls dropped in my face and even badly insulted by a Venice Matthews from the legal department. When I phone in and they hear my voice they immediately drop the call...