NJ
Natalie J
1 reviews | Active since Apr 2015
19 Aug 2015, 15:19
Highly disappointed
Had numerous phone accounts with MTN, but recently been experiencing bad service from them, I was recently due for an upgrade on my phone, which I decided to just take a data sim card.<br> <br> It was automatically declined even though my account is in a good status and I just finish pay off one of my phones.<br> <br> I've been transferred from person to person to sort out my problem and I have received nothing with no luck.<br> <br> I am very disappointed in MTN, as I have been a valued customer for over a 6 years now.
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MTN South Africa's replyOfficial
09 Sept 2015, 15:37Hello NatalieMia,
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been transferred to the sales department's supervisory team for resolution. They will investigate and revert to you with feedback and a way forward
Warm regards,
Keitumetse
REQ:***
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been transferred to the sales department's supervisory team for resolution. They will investigate and revert to you with feedback and a way forward
Warm regards,
Keitumetse
REQ:***
Best regards,
MTN South Africa's reply09 Sept 2015, 15:37
Official
Hello NatalieMia,
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been transferred to the sales department's supervisory team for resolution. They will investigate and revert to you with feedback and a way forward
Warm regards,
Keitumetse
REQ:***
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been transferred to the sales department's supervisory team for resolution. They will investigate and revert to you with feedback and a way forward
Warm regards,
Keitumetse
REQ:***
Best regards,