LJ
Lameez J
1 reviews | Active since Jan 2014
07 Aug 2015, 11:15
Higher amount
I am sick and tired of having to just accept sorry when you guys make a ***** up. The first time you deducted money after i had already paid and now you are charging me R566.02 on a R346.96 contract. I am told i went over my data limit when i know i have asked you guys more than once to put a limit on as i buy my own data. The lady that i spoke to now, Nandipha, gave me a code to dial on my phone to put limit on but she did not know what she was talking about then says she is logging this again. Then she says i cant set a limit. Really im tired of this. Why was my limit not put on when i asked. Now im told i must migrate to another package and i must go instore. my contract almost done but i must migrate to a new package....WHAT DO YOU THINK IM STUPID? I am not paying an extra R220.06 for something that i requested ages ago. Sort this out as I am not paying this amount. I am going to go to the umbudsman if you dont.
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MTN South Africa's replyOfficial
25 Aug 2015, 15:07Hello Lameez.Johaar,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the Subscriber Usage Limit cannot be loaded on the package that you are currently on. We advise that you migrate to one of the MTNChoice packages, this will not affect the term date of your contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the Subscriber Usage Limit cannot be loaded on the package that you are currently on. We advise that you migrate to one of the MTNChoice packages, this will not affect the term date of your contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply25 Aug 2015, 15:07
Official
Hello Lameez.Johaar,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the Subscriber Usage Limit cannot be loaded on the package that you are currently on. We advise that you migrate to one of the MTNChoice packages, this will not affect the term date of your contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the Subscriber Usage Limit cannot be loaded on the package that you are currently on. We advise that you migrate to one of the MTNChoice packages, this will not affect the term date of your contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,