mE
melissa E
1 reviews | Active since Oct 2010
02 Jun 2015, 07:55
High phone account, waiting for 45min for answer
In the past 2 months my cellphone account has sky rocketed. Going from R400 to R1500 and this month R2000. I have tried to call to query it on numerous occasions but I just get left on hold for 45minutes and still don't get an answer.
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Replies (1)
MTN South Africa's replyOfficial
15 Jun 2015, 12:25Hello MSarah,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there's data calls and calls over and above the monthly provisioning and subscription.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there's data calls and calls over and above the monthly provisioning and subscription.
Best regards
Mantoa
REQ:***
MTN South Africa's reply15 Jun 2015, 12:25
Official
Hello MSarah,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there's data calls and calls over and above the monthly provisioning and subscription.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there's data calls and calls over and above the monthly provisioning and subscription.
Best regards
Mantoa
REQ:***