CG
Craig G
1 reviews | Active since Jul 2015
22 Jul 2015, 10:00
High extra data charges due to consultant error
On Tuesday 30 June I was billed an amount of R1020.80 for my Cell phone on the MyChoice100 package. Usually I am billed +/- R480 for this contract.<br> After going through my last 3 invoices and visiting my nearest mtn branch, I found that I had been billed an extra R509.00 for data usage between 13 May and 13 June because the consultant who had setup my contract (Thando Kahlela) had not set the cap or \SUL"on my MyChoice100 contract as he was supposed to. Because of this"
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MTN South Africa's replyOfficial
29 Jul 2015, 10:34Hello georgevr6,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the regional management team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the regional management team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
MTN South Africa's reply29 Jul 2015, 10:34
Official
Hello georgevr6,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the regional management team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the regional management team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***