BP
Bianca P
1 reviews | Active since Feb 2017
24 Feb 2017, 14:55
HIGH DATA USAGE
<p>I got a Data bill of R23 000-00 from MTN (apparently used in December 2016 and January 2017) I informed MTN that I last used the 3G card in June/July during my exam.</p> <p>I went to the Police Station to report the ***** but was referred back to MTN. When I went to the MTN Store in Vaal Mall they told me they don't have a form I must go back to the Police Station. When I got to the Police Station they insisted on the form from MTN. I then completed a ***** Form on 16 February 2017 and still no reply from MTN. From 6 February 2017 I have mailed the Billing Queries Administrator Rabelani Tshivhase on rabelanidottshivhaseatmtndotcodotza but he is ignoring my e-mails</p> <p> </p> <p>How do MTN expect me to try and resolve this if nobody returns the e-mails </p> <p> </p>
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MTN South Africa's replyOfficial
01 Mar 2017, 10:35Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Billing division with user mentioned for prompt resolution to the request.
A call back will be done once completed to advise on the outcome of the complaint.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin,
Best regards,
MTN South Africa's reply01 Mar 2017, 10:35
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Billing division with user mentioned for prompt resolution to the request.
A call back will be done once completed to advise on the outcome of the complaint.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin,
Best regards,