BP
Bianca P
1 reviews | Active since Feb 2017
22 Feb 2017, 14:02
HIGH DATA USAGE
<p>I got a Data bill of R23 000-00 from MTN (apparently used in December 2016 and January 2017) I informed MTN that I last used the 3G card in June/July during my exam.</p> <p>I went to the Police Station to report the ***** but was referred back to MTN. When I went to the MTN Store in Vaal Mall they told me they don't have a form I must go back to the Police Station. When I got to the Police Station they insisted on the form from MTN. I then completed a ***** Form on 16 February 2017 and still no reply from MTN. From 6 February 2017 I have mailed the Billing Queries Administrator Rabelani Tshivhase on ********** but he is ignoring my e-mails</p> <p> </p> <p>How do MTN expect me to try and resolve this if nobody returns the e-mails </p> <p> </p> <p>I need assistance to resolve this because the data was not used by me</p>
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MTN South Africa's replyOfficial
24 Feb 2017, 14:14Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Hellopeter site automatically hides all numbers and email addresses written on the body of the review in order to protect your personal details from possible *****. For this reason we were unable to see the reference number. As a result of this security feature we could not access the account in question as the cellphone number added to this post is not an MTN contract number. Please see below as this is what we see
" Rabelani Tshivhase on ********** but he is ignoring my e-mails "
Please make sure that this information is written under 'Client Reference' under the Review Information section so we can see it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply24 Feb 2017, 14:14
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Hellopeter site automatically hides all numbers and email addresses written on the body of the review in order to protect your personal details from possible *****. For this reason we were unable to see the reference number. As a result of this security feature we could not access the account in question as the cellphone number added to this post is not an MTN contract number. Please see below as this is what we see
" Rabelani Tshivhase on ********** but he is ignoring my e-mails "
Please make sure that this information is written under 'Client Reference' under the Review Information section so we can see it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,