ZP
Zaheer P
1 reviews | Active since Mar 2011
14 Jul 2016, 08:23
High Data usage
<p>My account has been charged with unusally high data usage. I have queried this with MTN. They take long to respond. When I asked to be contacted they did not. To date this query has not been reolved to my satisfaction. </p>
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MTN South Africa's replyOfficial
19 Jul 2016, 06:32Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the billing department has investigated the usage on the May invoice, the validation has been done and the website report has been sent to you. As per the billing department the usage are valid and correct due to this line on an open contract and extra data has been used and has been billed accordingly.
We have sent the request to the billing agent Cherildene Matthews to contact and assist you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply19 Jul 2016, 06:32
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the billing department has investigated the usage on the May invoice, the validation has been done and the website report has been sent to you. As per the billing department the usage are valid and correct due to this line on an open contract and extra data has been used and has been billed accordingly.
We have sent the request to the billing agent Cherildene Matthews to contact and assist you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,