JD
Janel D
1 reviews | Active since Dec 2015
15 Jul 2016, 12:18
High data usage
<p>Really don't know how it is possible to get a bill of over R800 with R460 charge for data when normally my bill doesn't exceed R400. And I must add, I have wi-fi at home and this is not the first time it happened. This is ridiculous! I've send an email asking for a detailed statement but haven't received any feedback. I've had it with MTN, as soon as my contract runs out I'm gone. So if you are considering taking out a contract with them, please don't!</p>
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Replies (2)
MTN South Africa's replyOfficial
18 Jul 2016, 11:04Good Day Janel,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request for the detailed statement to be send to you. Please allow 72 working hours for the statement to be send to your email address.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply18 Jul 2016, 11:04
Official
Good Day Janel,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request for the detailed statement to be send to you. Please allow 72 working hours for the statement to be send to your email address.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
JD
Janel D's updateReviewer Update
01 Aug 2016, 20:01Still waiting for the detailed statement, what happened to 72 hours??? It has been 2 weeks!
Your customare care service is really very bad.
JD
Janel D's update01 Aug 2016, 20:01
Reviewer Update
Still waiting for the detailed statement, what happened to 72 hours??? It has been 2 weeks!
Your customare care service is really very bad.