1 reviews | Active since Mar 2009
High data charges from MTN for no reason
<p>My wife uses limited data and then one month it spiked to over R3000 in Feb for no apparent reason. MTN are so far refusing to even address the issue. Unless MTN makes a plan I will also move my work number as soon as I am eligible to move in the next 2-3 months.</p>
Good day Jeremy,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the invoice dated 2016-02-11 has been investigated by the billing department and the charges have been validated correct as per the sim serial number provided and the usage was generated directly from this sim number. Please note that you are being charged at R0.87 excluding vat per MB on out of bundle rate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Jeremy,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the invoice dated 2016-02-11 has been investigated by the billing department and the charges have been validated correct as per the sim serial number provided and the usage was generated directly from this sim number. Please note that you are being charged at R0.87 excluding vat per MB on out of bundle rate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Ayanda, both my wife and I have been with you for over 10 years. You can look at my wife's data usage over this period and can see that there is very little fluctuation, and no change in behavior. I don't know what the glitch was but she didn't change anything in this period. She is due for an upgrade now and has delayed due to our concerns around this issue. I am due for an upgrade on my one shortly which I use for business. Both of us will move if you don't make a plan.
Ayanda, both my wife and I have been with you for over 10 years. You can look at my wife's data usage over this period and can see that there is very little fluctuation, and no change in behavior. I don't know what the glitch was but she didn't change anything in this period. She is due for an upgrade now and has delayed due to our concerns around this issue. I am due for an upgrade on my one shortly which I use for business. Both of us will move if you don't make a plan.