NH
Nicolaas H
1 reviews | Active since Feb 2015
01 Feb 2016, 13:15
High data charge
September month I noticed my wife's number had a very large data crarge the account (first time in 3 years - due to her checking her balance on a regular basis). I phoned MTN to inquire about this. After MTN first reported the wrong number then sending it to the wrong department a couple of times only received a report now. Not that you call it a report. Just a list of websites. No data per website was given. No any real proof was given. I cant believe in today's time MTN cant even give proper proof. <br> <br> Is this what you call service MTN?? If you think you can fool customers with this kind of reports you are clearly mistaken. Remember the customers you try and fool today is the cancellation request you will get tomorrow.
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MTN South Africa's replyOfficial
04 Feb 2016, 14:59Hello nmhoogen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the URL report is used as a guide line as to the websites accessed. You will need to compare the URL report to your Itemised bill to determine what website was accessed to generate the charges. Please feel free to contact our call centre on 808 should you require additional information.
We trust that you find the above in order.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the URL report is used as a guide line as to the websites accessed. You will need to compare the URL report to your Itemised bill to determine what website was accessed to generate the charges. Please feel free to contact our call centre on 808 should you require additional information.
We trust that you find the above in order.
Kind Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply04 Feb 2016, 14:59
Official
Hello nmhoogen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the URL report is used as a guide line as to the websites accessed. You will need to compare the URL report to your Itemised bill to determine what website was accessed to generate the charges. Please feel free to contact our call centre on 808 should you require additional information.
We trust that you find the above in order.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the URL report is used as a guide line as to the websites accessed. You will need to compare the URL report to your Itemised bill to determine what website was accessed to generate the charges. Please feel free to contact our call centre on 808 should you require additional information.
We trust that you find the above in order.
Kind Regards
Zukiswa
REQ:***
Best regards,