1 reviews | Active since Jul 2015
High billing - no clear answers at shop
I always had a credit limit on my account of R1500.00. If my account went over this, it was suspended. Since Mtn started striking 2 months ago I started having problems with my line. last month my debit order went of for R2239.(which is more than my credit limit) Over the weekend my line got suspended again. I went to Mtn store in Alberton city, they advised me that I had a old contract and there are no credit limit but ow all of a sudden there's a credit limit again but last month they didn't use the credit limit. I Have a Samsung phone, BIS has been charged on this line since I upgraded in 2013 and they know I use a Samsung. Will I get refunded for this? We have our contract for over 20 years with MTN, but I don't think we should upgrade again as these prices are ridiculous now.
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the barring on the line has been removed and the BIS charges will be credited to your MTN account. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the barring on the line has been removed and the BIS charges will be credited to your MTN account. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***