SP
Santie P
1 reviews | Active since Jan 2017
05 Jan 2017, 15:51
High Billing
<p>I have high billing since June 2016 and a few ref nr's. No one phone back to resolve the problem. I upgraded ( ********** ) 21 June 2016 and the pakage was loaded wrongly and never corrected.</p>
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MTN South Africa's replyOfficial
23 Jan 2017, 10:32Good day Santie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
In order for us to log a billing query can you kindly please provide us with the copy of your signed contract. This can be sent via email to ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply23 Jan 2017, 10:32
Official
Good day Santie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
In order for us to log a billing query can you kindly please provide us with the copy of your signed contract. This can be sent via email to ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,